Policies & Documents

Policies & Documents

Please find information regarding our policies, regulation and the way we are run below:

Registration with CQC

Panacea 1-2239318205 is owned by Stereopsis Ltd 1-2162030122 and is regulated by the Care Quality Commission (CQC.)  In order to see more information about our registration, or inspection details, please click on Stereopsis’ provider ID or Panacea’s location ID to view the relevant pages on the CQC website.

Patient Satisfaction Surveys

We encourage our patients to complete feedback to help us understand if they are happy with the care they receive and help us make improvements to or service.

Follow the link to view or print a copy of our Patient Satisfaction Survey.

You can also view the survey results for 2015, 20162017 or see the results for our last quarter.

If you would like to see what some of our patients have told us about their experience at Panacea please take time to look at some Patient Testimonials.

Complaints

We are committed to providing excellent healthcare so if you do have any concerns or complaints we would like to hear from you.  You can make a complaint to our Practice Manager by phone, email or letter.  See our contact details to get in touch.

You can also view our complaints policy which includes details about how we handle complaints and how to escalate your problem to the CQC.

Patient Guide

Our Patient Guide provides some basic information about Panacea.

Privacy Policy

Your privacy is of paramount importance to us.  You should find most of the information you need within our Privacy Policy or you can also contact our data protection officer in the following ways:

  • Telephone: 01903 234 647
  • Email: info@panaceamc.co.uk specifying Data Protection Officer, or DPO as the subject
  • Post:  Data Protection Officer, Panacea Healthcare, 7A Shelley Road, Worthing, BN11 1TT

You may also be interested in our Record Retention Policy.

Terms & Conditions

All of our Patients are required to sign a copy of our Terms & Conditions prior to treatment or consultation.

Statement of Purpose

Our Statement of Purpose gives you more information about Panacea, our Aims & Objectives and how we are run.

Financial Declaration

To find out more about Panacea’s owner and referring clinicians financial interests please see our Financial Declaration.