100% of our patients said they would recommend us to their friends and
family (for the forth consecutive year)
We achieved an overall patient experience score of 97%
98% of our patients rated us as either excellent or very good
Overall quality of service from our consultants scored 98%
Source: Patient satisfaction scores 2019
Patient Satisfaction Surveys
We encourage our patients to complete feedback to help us understand if they are happy with the care they receive and help us make improvements to or service.
Follow the link to view or print a copy of our Patient Satisfaction Survey.
” I was very impressed by the efficiency and courtesy of every member of staff”.
“I was extremely nervous about my cataract operation. I found all the staff extremely reassuring and supportive. – I could not have received better treatment. I am thrilled with the result”.
” Everyone was reassuring and the service extremely efficient”.
“Friendly, concise, straightforward”.
“Professional attitude from initial consultation, through the operation and afterwards. Excellent”.
“Friendly staff to put you at ease”.
Source: All comments taken from anonymised patient satisfaction surveys.
One patient liked us so much they wrote this poem about us.
“What you lose in blindness is the space around you, the place where you are, and without that you might not exist. You could be nowhere at all.” Barbara Kingsolver